We want you to be completely satisfied with your purchase from Orla Pixel. If you receive a product that is damaged, defective, or incorrect, we’re here to help.

Eligibility for Return

• Items must be returned in their original condition and packaging.
• A return request must be submitted within 1–3 days of receiving your order.
• Only products with manufacturing defects, physical damage, or incorrect delivery are eligible for return.

How to Request a Return

To initiate a return, please contact us at [email protected] with the following details:

• Order number
• Description of the issue
• Clear photos of the item (if damaged or incorrect)

Once reviewed, our team will get back to you with further instructions.

Refund Process

If your return is approved:

• A refund will be issued via the original payment method (cash handled at the time of delivery).
• Refunds are processed after the returned item is received and inspected.
• Processing time for refunds may take up to 1–3 days after the return is confirmed.

Non-Returnable Items

Items that are damaged due to misuse, mishandling, or wear and tear are not eligible for return or refund.